Bahrain Confidential speaks with the General Manager of Hilton Bahrain
What does it take to be a Hospitality Leader? In an industry that never slows down, it takes utmost dedication and a mindset for excellence to deliver quality guest experiences day in and day out. Each year, Bahrain Confidential highlights leaders across the hospitality industry on the island to understand what’s new, what’s next, and what makes them the best.
What makes Hilton Bahrain stand out from other hotels on the island?
Hilton Bahrain offers a truly distinctive approach to hotel living. By understanding our guests’ needs, we have crafted a dynamic urban lifestyle that enhances their personal and social lives. Our state-of-the-art facilities, wellness offerings, culinary experiences, and renowned Hilton hospitality together create an environment where guests thrive.
The interior design takes inspiration from the beautiful history of Bahrain, with elements of black gold, aquamarine for its surrounding seas and exotic shades of pearls. The local touches are in sharp contrast to the modern edges on its pillars, giving the hotel an overall modern feel.
We believe that our commitment to the environment and society extends to caring for animals. I’m proud to lead a property that welcomes pets. We continue to improve travel experiences for pet lovers, such as me, and create a trusted destination where we can share memorable experiences with our pets. Hilton Bahrain aims to redefine upscale urban living with our ‘paw-fect’ services and perks like exclusive VIP pet membership, treats, and their own in-room pet dining menu!
Do you have any major plans for the hotel?
Brace yourself as we prepare to open additional fabulous restaurants with fantastic new concepts that will enhance our current offerings of food and drinks.
Soon, we will be launching our Executive Lounge on the 39th floor. With its stunning view and artistic design adorned with beautiful artworks, it promises to be an exceptional space for our guests to indulge in.
Since we met last year, what are some of the significant changes at the hotel?
We proudly support Hilton’s Travel with Purpose, an economic, social, and governance strategy to drive responsible travel and tourism. We aim to champion the cause of sustainability and environmental activism in Bahrain’s hospitality industry. To that end, we have eradicated single-use plastic from the property.
Is there a particular saying or motto that guides you?
This question has guided me my whole career until this very day: “Will it spark joy?”
I have always believed that happy team members create happy guests. So in every decision I make, I ask myself this question: will my actions spark happiness and positivity in my team members and, therefore, spread to our guests?
As we empower our team members, I always give them this final thought: to ask themselves this question whenever they decide. After all, joy and positivity are what we want to leave our guests and team members with.