Bahrain Confidential speaks with the General Manager of The Diplomat Radisson Blu Hotel, Residence and Spa
What does it take to be a Hospitality Leader? In an industry that never slows down, it takes utmost dedication and a mindset for excellence to deliver quality guest experiences day in and day out. Each year, Bahrain Confidential highlights leaders across the hospitality industry on the island to understand what’s new, what’s next, and what makes them the best.
What was the best-ever lesson in leadership that you learned, and from whom?
Leading by example and motivating others have been the biggest learnings in my professional journey. In the early stages of my career, I learned from my mentors that being a leader is more than just taking charge; it means modelling the qualities and behaviours we expect from our team members. By maintaining a high level of professionalism, strong work ethic, and dedication, I’ve witnessed the impact of effective leadership firsthand.
I actively involve myself in the hotel’s day-to-day operations, engaging with staff members, demonstrating values, and discussing expectations to reiterate the importance of leadership. This approach helps me foster a positive work culture and cultivate a highly motivated and engaged team.
I aim to create a sense of unity and shared purpose among our members, enabling us to deliver exceptional service and exceed our guests’ expectations. It is a fundamental principle that guides my leadership style and shapes the success of The Diplomat Radisson Blu Hotel, Residence, and Spa. The outcome is a positive and productive work environment and overall success.
Do you have any major plans for the property?
The hotel has successfully implemented several important strategies that have enhanced guest satisfaction and yielded positive financial outcomes. Given the unpredictable market conditions and fluctuating demand, we remain vigilant and are currently focusing on major improvements within the property. It is crucial to stay ahead of our guests’ ever-evolving needs.
One of our primary objectives involves investing in renovations and upgrades. We aim to revitalise our property, offering a modern and inviting atmosphere while maintaining its elegant charm. Moreover, we acknowledge the increasing importance of sustainability and environmentally friendly practises within the hospitality industry. In alignment with the Radisson Hotel Group’s strategy, we aspire to incorporate eco-friendly measures such as energy-efficient technologies, waste reduction initiatives, and partnerships with local sustainable suppliers.
Additionally, we plan to invest in cutting-edge systems that enhance our operational efficiency, optimise resource distribution, and ensure a smooth digital experience for our guests. This includes improving our online reservation systems, implementing contactless check-in and check-out procedures, and utilising data analytics to personalise services and anticipate guest requirements.
Since we met last year, have there been any major changes for you or the property?
The introduction of SOL Pool Lounge, our new food and beverage outlet, marks a notable change. This Greek-inspired lounge offers guests a unique and immersive dining experience, located by the pool area, where they can indulge in culinary creations while enjoying the serene ambience and beautiful BLU views. Additionally, we have begun the renovation of our Residence Apartments, with the aim of enhancing comfort, style, and the overall experience for our guests.
We have plans to revitalise our health club and spa facilities and explore new concepts to elevate the culinary offerings at the Diplomat Radisson Blu Hotel, Residence and Spa.
What have been your biggest challenges (and successes) over the past few years?
The hotel has effectively executed and facilitated numerous high-profile events, including conferences, exhibitions, and social gatherings. These events have not only enhanced the hotel’s standing and financial performance but also reinforced our stature as a leading location for hosting eminent events in Bahrain.
Moreover, we commemorated our 40-year milestone, marking four decades of delivering exceptional hospitality to our guests. It was a momentous occasion that allowed us to reflect on our accomplishments and express gratitude to our loyal guests and business partners.
However, we have encountered specific challenges as well. Bahrain is progressing, and the hospitality industry is evolving with new hotels entering the market. Nevertheless, the assistance from MOT and BTEA is bolstering demand, and through our unwavering tenacity, we are effectively securing market shares.
Client expectations have shifted in recent years, focusing on health and safety protocols. In spite of these challenges, our resolute adaptability enabled us to implement stringent health precautions and utilise technology to guarantee the well-being and ease of our guests.
Other than a great team, is there one unique quality that makes your hotel stand out in Bahrain?
We thank the late Mr. Ahmed Al Zayani for choosing the location of The Diplomat Radisson Blu Hotel, Residence, and Spa in Bahrain. Situated in a prime area, our hotel offers guests unrivalled access to key attractions, diplomatic areas, business districts, and cultural landmarks.
What challenges and opportunities do you see for Bahrain’s hospitality industry in the coming years?
Bahrain’s hospitality sector faces both challenges and prospects in the coming years. A significant trend to note is the surge in newly established hotels. Although this creates a competitive environment, it also signifies the industry’s expansion and potential. The influx of new hotels offers collaborative possibilities and elevates the overall standard of hospitality services.
Consequently, a challenge that surfaces is the necessity for differentiation. As more hotels enter the market, it becomes imperative for each establishment to pinpoint its distinctive selling propositions and provide unparalleled experiences that distinguish it from competitors. Furthermore, the industry has needed to adjust and respond to shifts in consumer demand based on behaviour, which has simultaneously opened doors for innovation.
Is there a particular saying or motto that guides you?
Never give up on what you believe in and wish to achieve; life is way too short.