Bahrain Confidential interviews Matthias Hellweg, the General Manager of Ramada Adliya.
Can you describe what a typical day in your job looks like?
I usually start the day with a sumptuous breakfast as breakfast is the most important meal of the day and a solid foundation for a busy day ahead. In addition, it is the best way to observe and to be in first contact with the guests, as every guest is having breakfast. At 8:30am, we have a morning briefing with the management team where the hotel performance of the previous day is reviewed and general issues are being discussed. The interesting thing about my job is that after the morning briefing there is no certain routine, every day is different. Of course there’salso a couple of meetings with guests, suppliers, contractors and team members daily.
What motivated you to go into the hospitality industry?
I studied history and philosophy at university and financed myself by working as a part time waiter at the weekends in restaurants and bars. After my studies I decided to shift my career and I did an apprenticeship with InterContinental Berlin. I found it fascinating to work with people and the hospitality industry gives you the chance to explore the world.
What do you think sets Ramada Adliya apart from the other hotels in the region?
Ramada Adliya is the oldest branded hotel on the island, this year we will celebrate our 40th anniversary. We are a matured hotel with 100 employees from which more than 60% are with us for more than 10 years. Guests can be sure they’ll be in good hands and will receive professional service. We are well known for our hospitable approach and our standards as well as for the value for money.
At work, what puts a smile in your face?
Interacting with guests and staff includes often funny situations as well but the biggest smile is of course, when you feel you are successful and the efforts of strategic planning are paying off.
What advice would you offer to those who are inspired to become successful in the hotel industry?
You need to love what you are doing, you need to dedicate a lot of time to your job, and you need a positive mindset.
What is your favourite place to visit in Bahrain?
I love breakfast on Friday’s at the Orangery Tea Room, it feels like being on vacation.