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This bank in Bahrain wins an award for their digital-human agent!

Bank ABC has been named the winner of the 2020 Gartner Eye on Innovation Award for financial services in Europe, Middle East and Africa (EMEA) region.

The award recognises Bank ABC’s approach to customer service for its new-age digital, mobile-only bank ila, through an emotionally intelligent digital-human agent with autonomous movements and facial expressions, named Fatema.

Bank ABC won the award after an evaluation process which included two rounds of voting, competing against 9 leading international financial institutions, out of a total over 200 entries submitted.

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