The Information and e-Government Authority (iGA) achieved major regional recognition, winning the Arab Government Excellence (AGE) Award for Best Smart Government Application for its ‘Tawasul’ app.
The awards event, in its first edition, was launched by the UAE government in cooperation with the League of Arab States, as represented by the Arab Administrative Development Organization (ARADO).
The app has received regional and global accolades, including having previously been named Best Government Application at the His Highness Shaikh Salem Al-Ali Al-Sabah Informatics Awards in 2019 in Kuwait and being highlighted in the 2020 United Nations e-Government Survey.
Tawasul’s latest recognition appreciated the app’s innovative features and its ease of use, in addition to its proven effectiveness in allowing citizens and residents to submit real-time suggestions and inquiries related to government services.
Since Tawasul’s launch in 2016, the iGA has received more than 175,000 submissions. Between January and October 2020, the total number of cases reached 69,000, 70% of which were received via the app, affirming its importance as a necessary tool for effective government communication with the public. He added that the iGA responds quickly to all submissions received, achieving a 99% fulfillment of its Service-Level Agreement (SLA).