Passion for People: Interview with The Ritz-Carlton Bahrain’s HR Director May Lyn Ramos Gulmatico

Taking up a new role at The Ritz-Carlton, Bahrain, what are your priorities for 2019?

Our Ladies and Gentlemen are undeniably the stronghold of our hotel. Therefore, I want to enhance their passion and capabilities by creating an inspiring work environment. My HR priorities for 2019 are my ‘3Ps’: People, Processes and Productivity.

You joined The Ritz-Carlton in 2003. How has your journey been so far?

I’ve often been told I could write a book about my career journey at The Ritz-Carlton. I have held multiple frontline staff positions and have been involved in a lot of human resource milestones. My career journey has made me a better person inside and out. I truly love and appreciate every second of my experience and if had to do it all over again, I wouldn’t have it any other way.

What does your typical work day look like?

Busy yet organized! My typical work day involves having an ‘open outlook calendar’ which means being easily accessible anytime. My routine starts with clerical work, briefing meetings with the team, strategic planning and more. I love being organized so I make sure that I end my day with completed tasks. 

What would you say is the hardest part of your job?

Human resource is considered as one of the most important aspects of any organization and there are several challenges that come with it. At The Ritz-Carlton, we are not just an administrative division. We are also the cheerleaders for or the Ladies and Gentlemen of the property. Although working in human resources is an enjoyable thing to do, it can also be quite challenging to inspire and influence people.

What is the best career advice you have ever received?

 “I could teach you skills, but I could never teach you attitude”. It is something that the previous general manager from my first job told me when he presented me an employment contract. Decades have passed but I still live by this advice until now. For me, it is all about having the right attitude.

What do you most like about living in Bahrain? Why?

The Kingdom of Bahrain for me is a safe haven. This country is not only business friendly because it is also family friendly. Bahrain has so much to offer – it is a melting pot of different cultures, amazing people and interesting places. It will always be home to me.