Tell us something personal, what are your greatest strengths and weaknesses?
I think, like most GM’s I’m a very hard worker which is a strength in my career and is good for the club, however, like most GM’s, I find it difficult to have a healthy work/life balance. Particularly as I’m in the final few months of my Masters degree.
In a fiercely competitive market, how do you plan on remaining at the forefront of the hospitality game?
The Royal Golf Club utilizes Troon Golf’s excellent service standards and initiatives to bridge the gap between golf and hospitality which means the club can do so much more than be a ‘Golf Club’. With five restaurants, event spaces, country club and the wide range of facilities at the club we can cater for all market segments. Add to that; we are a young executive-team whom remain creative and at the forefront of industry trends keeping a fresh and lively atmosphere at the club.
What has been the biggest challenges and successes of the past year?
The past year has been a great year for us. We have seen record member-satisfaction in our annual survey, we have been able to implement a lot of improvements in the facility which have all received very positive feedback and further-improve the vast array of facilities and products we are able to offer. Recent increases in utility costs would be a challenge as we operate such a large facility. However, thanks to the hard work and creativity of the team, we are able to off-set that as we continue to find new innovative ways to welcome new members and visitors to the club.
What are your future plans for the hotel?
We believe we have found the right model for the business and will continue to use our experience and knowledge to ensure all members and guests receive the Troon Experience every time they visit the club. We are working closely with the Bahrain Golf Federation to boost participation in the game of golf and working hard to create more family-oriented experiences where the entire family can enjoy the day out together.
Which part of Bahrain is your favourite and why?
Personally speaking; I love the collectivist culture and sense of pride there is here in Bahrain, not only from the Bahrain nationals, but from the expatriates also. It is great to see so many people so happy with life here and all stakeholders of Bahrain coming together for the success of Bahrain itself. The club is happy to be part of this in the form of the Bahrain Jazz Festival and the recent MENA Tour event which happened at the club. These events, which are successful thanks to the support of many stakeholders in Bahrain, really prove that Bahrain is a great place to live or to visit.