Features, Hospitality Leaders - August 4, 2022

#HospitalityLeaders: Ramez Nemeh, General Manager, The Art Hotel & Resort


What is your vision for The Art Hotel & Resort?

The Art Hotel & Resort is a distinguished and well-established business and leisure destination in Bahrain. We understand our guests’ preferences and the evolving shifts in their behaviour. We tend to stick to the basics and the incarnation of our name: The Art of meeting expectations.

What have been your biggest challenges (and successes) over the past difficult years?

Keeping the doors open by creating sales opportunities and cutting costs with the objective of retaining our most valuable asset — the hotel team, was an intensive task and a very valuable learning experience.

Other than a great team, what qualities does your hotel have that make it stand out in Bahrain?

I believe that The Art has it all. The Art can demonstrate Art in business offering as well as The Art in leisure. It’s not only the facilities, the perfectly appointed rooms, or the variety of quality outlets and lovely recreational features that make us special. We stand out by diversifying our fun and leisure activities and digitalising our personalized interaction with our guests to always be closer to them and ensure our promise of an unscripted guest experience at all times where the actual difference is made.

What does hospitality leadership mean to you?

Hospitality leadership starts with an effective leader who is able to look beyond existing processes, make the best use of talents at all levels and understand the bigger picture where his team will be confident enough to meet and exceed the needs of guests. The leader leverages the strength of the team to deliver exceptional customer service and work towards a common goal.

Is there a particular saying or motto that guides you?

True hospitality carries a genuine desire to please, is a continuous pursuit of perfection and mastering The Art in everything.

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